- Keyflow notifies the customer over a push and an SMS with a link that you can follow to complete the 3D Secure requirements. Customers can either click on the push notification or follow the link in the SMS to finish the payment. OR
- Keyflow triggers an E-mail notification to the customers with information and an option to complete the 3D Secure requirement. The subject line of these E-mails is: “We failed processing your payment”. A sample E-mail triggered in this scenario looks like this:
A customer can click on “Complete payment” button to finish the payment.
Why do I end up with an “Accepted, payment failed”?
The links we provide to customers are intended for a single-use. If you clicked on it once and did not complete the 3DS payment confirmation, you might not be able to re-use it again.
What should I do?
You should be able to click on the "Pay" button to try your payment with a fresh card.
Once the payment goes through, the venue would see your application as "Payment completed" and assign you a card/other promotions as per your purchase. Keyflow relies on the venue to complete the post payment steps, so you should contact the venue representatives in case of a problem.
Update: As of 04 April, 2022 - retrying failed payments are available on both our latest Android and iOS applications. Read more about membership requests here: https://support.keyflow.com/hc/en-us/sections/4642090091676-Membership-Requests
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